Cigar Kingdom Limited Company Privacy Policy
with an update and effective date of July 1, 2024
Cigar Kingdom Limited Company (hereinafter referred to as "we", "us" or "our"), the operator of Cigar Kingdom Cigar Kingdom, respects your privacy concerns and values our relationship with you.
When you visit the store (hereinafter referred to as the "Store") authorised by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process and use your personal information (including your employees and/or representatives, and persons who handle matters on your behalf). If you access or purchase on the Store, we may also collect, process and use your personal information. We are fully aware of the importance of personal information to you, and we are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal information we collect about you, how we use this information, with whom we share it, and the choices available to you regarding our use of the information.
- This Privacy Policy will help you understand:
- What we collect
- Information you provide
- How we use personal data
- How we use "Cookies" and other similar tracking technologies
- How we process, share, transfer and disclose personal data
- Your rights and choices
- How we protect personal data
- How to update this Privacy Policy
- How to contact us
What Information do we obtain
We may obtain your personal information from various sources. This information may be collected when you go through our store or when you visit and/or use our social media/social network pages (or their related stores or corresponding apps, such as Facebook, Instagram). Our products are also sold at physical stores, and if you are a member of our store, the relevant records will also be collected when you make purchases at the physical store. When you visit our store, our social media/social network pages (or their related stores or corresponding apps), we may also collect certain information about your devices or usage through automated means or using technologies such as cookies, web server logs, and web beacons.
Types of Information You Provide
The categories of personal data that the store may collect include the following:
Identification Information - (1) Identifiers of individuals (such as member's name, address, phone, email, etc.); (2) Financial identifiers (such as credit card or financial account information); (3) Government identifiers (such as ID number, uniform number, tax number, passport number, etc.). 2. Personal Characteristics - Personal description (such as gender, date of birth, size, etc.).
Social Status - (1) Residence and facilities (such as home address); (2) Property (such as ownership or other rights to movable property); (3) Immigration status (passport, work permit, residence certificate, etc.); (4) Lifestyle (such as the type of consumer goods used and details of services); (5) Membership in charitable organisations or other groups (such as records of participation in legal persons, clubs or other voluntary groups).
Information You Provide
You can choose to provide personal data to us in various ways, such as when you register on our store, make purchases on our store, or through our social media (or their related stores or corresponding extensions). The types of personal data you may provide (if applicable) include:
Contact information (such as name, postal address, email address, mobile or other phone number, mobile service provider); Age and date of birth; Gender, preferred language; Username and password; Payment information (such as your payment card number, expiry date, shipping address and billing address); Purchase history; Product preferences and communication channel preferences; Content you provide (such as photos, videos, reviews, articles, survey responses and comments);Information you provide when visiting our social media pages (such as your name, profile picture, likes, location, friend list, and other information described on the social media network or app registration page, or your geographic location details when using our mobile app); Device identifiers, such as information about the device, such as MAC address, IP address or other online identifiers.
Thank you for providing this information about your personal data collection and usage practices. Here is a summary in English:
Purpose of Data Collection:
The store collects personal data for specific purposes such as:
- Consumer, customer management and services
- Consumer protection
- Online shopping and other e-commerce services
- Verifying personal identity (e.g. to protect against fraud)
- Resolving disputes (e.g. consumer disputes, IP disputes)
- Enhancing secure transactions
- Debt collection
- Notifying you of business opportunities, products, services and updates
- Detecting and protecting you and the store from errors, fraud or other crimes, and monitoring compliance risks
- Investigating potential unlawful acts against personal or property security and defaults
- Fulfilling terms and conditions and return/refund policies
- Compliance with legal requirements
- Other purposes obtained from your consent at the time of collection
How Your Data May Be Used:
The information you provide may be used for purposes such as:
- Sending you marketing content or other communications
- Providing requested information and services
- Contacting you to follow up or confirm your orders, appointments, returns/refunds, and sending you other non-marketing communications related to your purchases
- Processing your payments and/or transactions
- Creating and managing your account, including accessing your purchase history
- Responding to your inquiries
- Customising ads on our stores, social media, and other places to meet your interests and history
- Communicating with you and managing your participation in special events, contests, giveaways, surveys and other offers
- Operating, evaluating and improving our business
- Complying with applicable legal requirements and our policies
- Regularly cleaning, linking or merging our records internally or through service providers to avoid duplication and ensure accuracy.
We may also use this information in other ways, and we will issue specific notices when collecting information.
If you provide us with your personal data, we intend to use it for direct marketing purposes to provide or promote the availability of our goods and/or services. However, we will confirm that you do not wish to receive such marketing messages the first time we send you a marketing message; if you do not wish to receive them, you can express your wish at the time of first receiving the marketing message, or you can refuse to receive marketing messages at any time.
If you provide us with the data and expressly consent to such use, we may use the various personal data set out in the "Data You Provide" section above for direct marketing.
Direct marketing communications may be sent to you through various channels, including telephone, mail, email, SMS, mobile apps, web applications, social media stores, and other communication methods. [Note: Include all content applicable to your business] If you have given your consent, the personal data you provided in the form, or the personal data you provided when agreeing to the above subscription, will also be used by us for this marketing purpose. Our handling of any data transmission issues described in this paragraph will be consistent with the content provided in this Privacy Policy.
If you do not wish us to use your personal data for direct marketing, you can opt out of our direct marketing at any time by following the procedures set out in the "Your Rights and Choices" section below. If you need to, we must stop using your personal data for direct marketing purposes without charging you any fees.
We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take several forms, including but not limited to marketing emails, emails, and SMS, as detailed in the following subsections.
How we use "Cookies" and other similar tracking technologies
What are "Cookies"
Cookies are small files stored on your computer, phone, or any other smart device by the merchant server when you log in to the store or browse the store's content. They typically include identifiers, the store name, and some digits and characters. When you visit the store again, the store can identify your browser through the Cookies. Cookies may store user preferences and other information.
(2) How we use "Cookies"
When you use our store, we may collect information about the device model, operating system, device ID, and login IP address of the data subject through Cookies or similar technologies, and cache the browsing information and click information of the data subject to view the network environment of the data subject. Cookies allow us to identify you when you visit the store, continuously optimise the user-friendliness of the store, and adjust the store according to your needs. You can also change the browser settings so that the browser does not accept Cookies from our store, but this may affect your use of certain features of the store.
In the stores we have built on SHOPLINE, with the help of Cookies and other similar technologies, we can identify whether you are an existing user or member without having to re-login and authenticate on each page.
(3) How to manage "Cookies" You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that can send a "Do Not Track" request to stores.
In addition to the controls we provide, you can also choose to enable or disable Cookies in your internet browser. Most internet browsers also allow you to choose to disable all Cookies or only disable third-party Cookies. By default, most internet browsers accept Cookies, but you can change this setting. For more details, please refer to the "Help" menu in your Internet browser or the documentation of your device.
The following links provide instructions on how to control Cookies in all major browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies
Safari (desktop): https://support.apple.com/kb/PH5042?locale=en_US
Opera: https://www.opera.com/zh-cn/help
If you use any other browser, please refer to the documentation provided by the browser.
On the store, you can delete existing tracking technologies by clearing the cache.When you browse web pages without logging in, we will collect the Cookies necessary to implement the browsing function in order to provide you with the relevant services.Please note that if you refuse to use or delete existing tracking technologies, you will need to manually change the user settings each time you visit, we may not be able to provide you with a high-quality user experience, and some features may not function properly.
(1) Processing and Using
Some of the store's features may be provided by our third-party partners, and we may entrust our partners (including technology service providers) to process some of your personal data. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information so that they can charge you the relevant service fees according to your instructions; when using SHOPLINE payment, we may ask third-party service providers to process personal data of you and your customers, which can facilitate "know your customer" as well as transaction monitoring and risk management.
We will sign a confidentiality agreement with the third-party service providers to manage the purposes of data processing, the processing period, and the responsibilities of both parties, and will require partners to process data according to our requirements and this privacy policy. If you do not agree to the collection of personal data necessary for the partner to provide the relevant services, you or your customers may not be able to use the relevant services.
(2) Sharing
We will not share personal data with any third party, unless one or more of the following circumstances exist:
At your request, or with your prior explicit authorization or consent;
- Related to the fulfillment of our obligations under laws and regulations;
- Directly related to national security and defense security;
- Directly related to public security, public health and major public interests;
- Directly related to criminal investigation, prosecution, trial and enforcement;
- To protect the vital legitimate rights and interests of you or any other person, but it is difficult to obtain the consent of that person;
- The personal data involved has been disclosed to the public by you;
- The personal data involved is collected from legally and publicly disclosed information.
- Sharing with SHOPLINE and SHOPLINE's subsidiaries: In order to provide you with SHOPLINE products and services, make recommendations that you may be interested in, solve account problems, protect the personal and property safety of our subsidiaries or other users or the public, you acknowledge and agree that we may share your and your customers' personal data with our subsidiaries. We will only share personal data to the extent necessary and within the scope of the purposes stipulated in this privacy policy. If we share sensitive personal data or our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
- Sharing with our third-party partners: We will only share personal data for legitimate, fair, necessary, specific and explicit purposes, and will only share the personal data necessary to provide relevant services to you or your customers. We will not share personally identifiable information unless otherwise required by law or regulation. Usually, these third-party partners are also data controllers, and they will process personal data in their own accounts after obtaining your consent. These partners may have their own separate privacy policies and user agreements.
[If you use third-party marketing apps to collect information about buyer activity on your store, please insert] Additionally, when we use the store, we may use third-party features or services (including apps from the App Store, payment gateways, or logistics service providers). Please note that such features or services are provided by third parties. The rules and procedures described in this privacy policy do not apply to such third-party features and services. Any information you provide to the third-party store or service will be directly provided to the network operators of those services. Even if you access through the store, you must comply with the applicable privacy policies and user agreements (if any) of these third parties. We are not responsible for the content of any third-party store, nor for the third-party policies on personal data and security measures. Before providing any personal data to a third party, you should read and understand the third party's privacy policy and user agreement.
(3) Transfer
As a general principle, we will not transfer the control of personal information to any third party, except in the following situations:
- At the request of the personal information subject, or with your explicit authorization or consent;
- Related to the fulfillment of our obligations under laws and regulations;
- Directly related to national security and defense security;
- Directly related to public safety, public health, and major public interests;
- Directly related to criminal investigation, prosecution, trial, and enforcement;
- To protect your or anyone else's vital legitimate interests such as life and property, but where it is difficult to obtain the authorization and consent of the person;
- The personal information involved has been disclosed by you to the public;
- The personal information involved is collected from legally and publicly disclosed information;
- When there is a change in the operating entity due to acquisition, merger, restructuring, or bankruptcy.
Note: If transmission is required due to the above reasons, we will inform you of the purpose and type of the information as well as the assignee (and also notify you if sensitive information is involved) before the transmission, and obtain your consent, unless otherwise stipulated by law or regulation. The assignee will continue to fulfil the personal information-related obligations under this agreement. If we go bankrupt or cease operations and there is no assignee, we will delete or anonymize your personal information.
(4) Public Disclosure
In principle, we will not disclose your personal information to the public or an undefined group, but we may disclose your personal information based on our agreement with you or applicable laws and regulations.
Minors
This store is not applicable to individuals under 18 years of age. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the above address to request deletion.
Your Rights and Choices
For the personal information we collect from you, we provide you with certain choices, such as how we use this information and how we communicate with you. To update your preferences, request that we remove your information from our mailing list, or submit a request, please contact us as described below.
Email Opt-Out Statement
You can always tell us not to send you marketing communications by email by clicking the unsubscribe link in the marketing emails you receive from us or by contacting us as described in the "How to Contact Us" section below. You can also opt out of receiving our marketing emails by sending an opt-out request to info@cigar-kingdom.com
SMS Opt-Out Statement
You can contact us to request that we do not send you text messages.
Social Media App Opt-Out Statement
To remove or delete our social media apps from your social media accounts, please follow the instructions provided within the social media platforms.
For Facebook: Please refer to the instructions provided in the Facebook Help Center.
Location Information
When you use our mobile app, you may be asked to provide your location through that mobile app. You can choose not to share your precise location details by adjusting the location services settings on your mobile device. To refuse to share your precise location details, please change the relevant settings on your mobile device; otherwise, please contact your service provider or device manufacturer.
Withdrawing Consent
You can withdraw any consent you previously provided to us, or object to the processing of your personal data at any time for legitimate reasons. We will apply your preferences going forward. In some cases, withdrawing your consent to our use or disclosure of your personal information will mean you cannot utilise some of our products or services.
Accessing, Updating, and Modifying Personal Information
We may retain and use your information as necessary to fulfil the purposes outlined above. You have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and, as appropriate, restrict or delete that information. In some instances, the right to access personal information may be limited by local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You can reach us by emailing info@cigar-kingdom.com.
How We Protect Personal Information
We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. However, no system is perfect and we cannot guarantee that your information will be secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.
For information on how SHOPLINE retains and protects personal information, please refer to the SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).
How We Update This Privacy Policy
This Privacy Policy may be updated periodically without prior notice to reflect changes in our personal data practices. We will post a prominent notice on our store to notify you of any significant changes to our Privacy Policy and indicate the date of the most recent update at the top of the policy.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please contact us by email at info@cigar-kingdom.com.
[Last Updated: July 1, 2024]